Privacy policy

Privacy Policy
Effective Date: 1st January 2025
Business Name: Sundays
Registered Address: 70a St Johns Close, Knowle, Solihull U B93 0NH
Website: www.sundaysknowle.co.uk
Contact Email: studio@sundaysknowle.co.uk

1. Introduction

At Sundays, we are committed to protecting your privacy. This policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Information We Collect

We may collect the following types of personal data:

  • Name, email address, and phone number

  • Appointment history and preferences

  • Health information (relevant to treatments, only with your consent)

  • Payment details (via secure third-party processors)

  • IP address and website usage data (cookies and analytics)

3. How We Use Your Information

We use your information to:

  • Manage bookings and provide services

  • Communicate appointment confirmations and updates

  • Personalise your experience and keep track of preferences

  • Improve our website and customer service

  • Send marketing communications (only with your consent)

4. Marketing Communications

If you opt in, we may send you updates, offers, or promotions via email or SMS. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We may share limited data with trusted providers who help us operate our business, such as:

  • Booking platforms (e.g., Fresha or Treatwell)

  • Payment processors (e.g., Stripe or PayPal)

  • Email marketing tools (e.g., Mailchimp or Klaviyo)

All third parties are required to handle your data securely and comply with data protection laws.

6. Data Security

We implement appropriate security measures to protect your data. All sensitive information is encrypted or stored via secure platforms with limited access.

7. How Long We Keep Your Data

We retain your data only as long as necessary for legal, business, or treatment-related purposes. You can request deletion of your data at any time unless required by law to retain it.

8. Your Rights Under UK GDPR

You have the right to:

  • Access a copy of your personal data

  • Request correction or deletion of your data

  • Object to or restrict how we use your data

  • Withdraw consent at any time (for marketing or health disclosures)

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated

9. Cookies & Analytics

Our website uses cookies to improve your browsing experience and collect anonymised usage data. You can manage cookie preferences via your browser settings.

10. Contact Us

If you have any questions about this policy or your data, please contact:
📧 Email: studio@sundaysknowle.co.uk
📞 Phone: 07401 258720

11. Policy Updates

This policy may be updated occasionally. The most current version will always be available on our website, with changes noted by the “Effective Date” above.